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Privacy Policy

Last Updated: February 13, 2026

1. Information We Collect

Personal Information: Name, email address, phone number, and physical address when you book a repair or register as a technician.

Device Information: Device model, repair issue details, and device condition information.

Location Data: GPS coordinates when technicians are active and en route to service locations (with explicit permission).

Payment Information: Payment card details are processed securely through our payment processor and are not stored on our servers.

Photos and Media: Before/after repair photos and diagnostic images for quality assurance.

2. How We Use Your Information

  • Process and fulfill repair service requests
  • Coordinate technician assignments and routing
  • Communicate service updates and ETAs
  • Process payments and issue receipts
  • Provide customer support
  • Improve our services and user experience
  • Send service reminders and promotional communications (opt-in only)
  • Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share information with:

  • Service Providers: Payment processors, cloud hosting, SMS/email services
  • Technicians: Customer contact information necessary to perform repairs
  • Legal Requirements: When required by law or to protect rights and safety

4. Location Data

For technicians: We collect GPS location data when you're actively working to provide accurate ETAs to customers and optimize routing. You can control location sharing through device settings. Location data is retained for 90 days for operational purposes.

For customers: Location data is only used during active repair bookings to coordinate service and is not tracked otherwise.

5. Data Security

We implement industry-standard security measures including encryption, secure authentication (PIN, biometric), and regular security audits. However, no method of transmission over the internet is 100% secure.

6. Your Rights

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate information
  • Deletion: Request deletion of your account and data
  • Opt-Out: Unsubscribe from marketing communications
  • Data Portability: Receive your data in a machine-readable format

7. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children.

8. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. Repair history is retained for warranty purposes (minimum 90 days). You may request deletion at any time.

9. Cookies and Tracking

We use essential cookies for authentication and app functionality. We do not use third-party advertising or tracking cookies.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted with an updated date. Continued use of our services constitutes acceptance of changes.

11. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Bad Apple iRepair

Email: support@badappleirepair.com

Phone: (737) 201-4545

Phone: (217)677-3775

California Residents: Under CCPA, you have additional rights regarding your personal information. Contact us to exercise these rights.

EU Residents: Under GDPR, you have the right to lodge a complaint with a supervisory authority.